Customer Service training, and other useless things.

*Small apologies on this post.  I could have sworn I hit publish before I logged out yesterday.  Looks like I was mistaken.

Before I dive into this week's entry, allow me to bring everybody more or less back up to speed.  First and foremost, for anyone who doesn't already know, I passed my CompTIA 220-801 with flying colors on my first attempt, and I'm currently studying for the 220-802, which I plan to take within the next couple of weeks.  Once that's complete, I will have completed the CompTIA A+ certification, and will be one step closer to a meaningful career.

Between the test, an early Thanksgiving with the in-laws, studying, and some other really good stuff on the home front, I've missed a few blog entries, but I should be back on track for a little while now.  I've got enough material to last for several more weeks, and by then I should be done with phase one (doesn't it sound more exciting when I say "phase one" than just "step one?") and have an awful lot of other things to talk about as well.

In the meantime, I thought I'd take a break from my regularly scheduled studies to talk about Customer Service, and Customer Service Training.  I know that seems like a boring topic, and it is, but I promise to make it fun.  Well, that was a bald faced lie*, but I do promise to make it more fun than the last customer service training video I had to watch.

Dissatisfaction is not an excuse.

I mentioned last week that I had experienced some of the worst customer service I have ever encounter at the Service Center at Capitol Toyota in Salem, Oregon.  As promised, I'll tell you a little more about that this week, and share some of my thoughts on the importance of maintaining a strong work ethic.